Privacy Policy

Sebastian Moving and More LLC (“Sebastian Moving,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, and when we may share it.

This Privacy Policy applies to information collected through sebastianmoving.com, our quote and contact forms, telephone calls, text messages, emails, and other interactions with our company.

1. Personal Information We Collect

Depending on how you interact with us, we may collect the following information:

• Name
• Mailing, billing, loading, and delivery addresses
• Email address
• Telephone number
• Requested or scheduled moving dates
• Details about your move, including locations, inventory, access conditions, and requested services
• Quote, estimate, reservation, contract, and payment information
• Communications you send to us by telephone, text message, email, website form, or other means
• Call recordings, when calls are recorded and permitted by applicable law
• Website usage information, such as IP address, browser type, device information, referring pages, pages visited, and interaction data
• Information submitted through employment applications or other business forms
• Any other information you voluntarily provide to us

Payment information may be processed by third-party payment processors. We may not directly receive or retain complete payment card information when payments are handled through those providers.

2. How We Collect Personal Information

We may collect personal information:

• Directly from you when you request a quote, schedule a move, sign an agreement, make a payment, contact us, or submit a website form
• Through telephone calls, emails, and text-message communications
• Automatically through cookies, analytics technologies, and similar website tools
• From service providers, referral sources, review platforms, advertising platforms, or other parties when permitted by law

3. How We Use Personal Information

We may use personal information to:

• Prepare and provide moving estimates and quotes
• Schedule, coordinate, and perform moving, packing, storage, delivery, and related services
• Communicate with you about your inquiry, estimate, reservation, appointment, payment, or scheduled service
• Send service-related text messages, including quote follow-ups, appointment confirmations, reminders, scheduling updates, and other information related to requested services
• Process payments and maintain transaction records
• Provide customer service and respond to questions or complaints
• Maintain contracts, inventories, photographs, service records, and other business documentation
• Improve our website, services, marketing, and customer experience
• Request reviews or feedback
• Send promotional communications when you have provided any consent required by law
• Prevent fraud, protect our customers and personnel, and maintain the security of our operations
• Comply with legal, regulatory, insurance, and recordkeeping requirements
• Establish, exercise, or defend legal claims

4. SMS Terms and Conditions

By providing your mobile telephone number and opting in to receive text messages from Sebastian Moving and More LLC, you agree to receive text messages related to your interactions with us.

Types of Messages

Depending on the services you request and the consent you provide, text messages may include:

• Responses to quote and estimate requests

• Appointment confirmations and reminders

• Moving-date and scheduling updates

• Arrival and service notifications

• Packing, loading, delivery, and storage updates

• Payment, receipt, and account notifications

• Customer-service communications

• Requests for feedback or reviews

• Promotional offers, but only when you have separately consented to receive promotional messages

Messaging frequency may vary. Message and data rates may apply.

To opt out at any time, text STOP. After you opt out, you may receive one final message confirming your opt-out request. You may also withdraw consent through any other reasonable method that clearly communicates that you no longer wish to receive text messages.

For assistance, text HELP or visit our website at www.sebastianmoving.com.

Consent to receive text messages is not a condition of purchasing goods or services from Sebastian Moving and More.

SMS consent is not shared with third parties or affiliates. We do not sell, rent, or disclose SMS opt-in information or mobile telephone information to third parties or affiliates for their marketing or promotional purposes.

We may use communications service providers solely to facilitate the technical delivery of our messages. These providers may use your information only to provide services on our behalf and may not use your SMS consent or mobile information for their own marketing purposes.

Visit https://sebastianmoving.com/blog/privacy-policy/ for our Privacy Policy and these SMS Terms and Conditions.

5. When We Share Personal Information

We may share personal information with the following parties when reasonably necessary:

• Moving crews, drivers, agents, contractors, or service partners assisting with a requested move or related service
• Payment processors, scheduling systems, customer-management platforms, hosting providers, communications providers, analytics providers, and other vendors that perform services on our behalf
• Insurance companies, claims administrators, attorneys, accountants, auditors, and professional advisors
• Government agencies, courts, law enforcement, or regulators when disclosure is required or permitted by law
• Parties involved in a potential or completed business transaction, such as a merger, financing, sale, reorganization, or transfer of business assets
• Other parties when you direct us to share the information or provide your consent

Service providers that receive personal information are expected to use it only for the services they perform for us and to protect it appropriately.

As stated above, SMS consent is not shared with third parties or affiliates, and mobile opt-in information is not shared for third-party marketing or promotional purposes.

6. Cookies and Website Analytics

Our website may use cookies, pixels, analytics services, and similar technologies to operate the website, remember preferences, measure traffic, understand how visitors use the website, and improve our advertising and services.

You may be able to limit cookies through your browser settings. Disabling cookies may affect the operation of certain website features.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide requested services, maintain business and transaction records, comply with legal, tax, insurance, and regulatory obligations, resolve disputes, and enforce our agreements.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

No method of transmitting or storing information is completely secure. Therefore, we cannot guarantee the absolute security of personal information.

9. Your Privacy Choices

You may:

• Opt out of marketing emails by using the unsubscribe instructions included in those emails
• Opt out of text messages by replying STOP
• Request that we update or correct certain personal information
• Ask questions about the personal information we maintain about you
• Adjust cookie settings through your browser

To submit a privacy request, contact us using the information below. We may need to verify your identity before completing certain requests.

10. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. If we learn that such information has been collected, we will take reasonable steps to delete it.

11. Third-Party Websites

Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy practices, security, or content of those third-party websites. You should review the privacy policy of any third-party website you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal obligations, or services. The revised policy will be posted on this page with an updated effective date.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact:

Sebastian Moving and More LLC
1955 Apopka Boulevard
Apopka, Florida 32703
Phone: (407) 466-6455
Email: info@sebastianmoving.net
Website: https://sebastianmoving.com